Job Detail
CONTACT CENTRE AGENT |
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Salary: |
£14k + OTE |
Description: |
To handle customer enquiries via phone, mail and email. Providing customer service excellence, through the provision of accurate information to the customer in a professional manner Main Duties and Responsibilities Handle inbound phone calls from customers according to set policy and procedure. Respond to inbound mail and email enquiries from customers according to set policy and procedure. Accurately update appropriate systems. Carry our detailed asset checks as appropriate. Respond in a timely and professional manner to all enquiries creating a high value service experience. Support the client and group values Develop capability in line with “individual development plan”. Maximise Customer revenue through cross / up selling product as appropriate. Make outbound calls as required Handle a minimum of 2 product type enquiries Contribute to delivery of Customer Service targets. Provision of high quality Customer Service. Customer Service / Satisfaction Working knowledge of HPI computer systems Individual development plan Cross sell targets Outbound calling capability Accuracy and Quality Provide support to management and business units, as requested, when a business disruption occurs Skills & Requirements: Clear and concise communication skills IT literate Target Driven Flexible Attitude Enthusiastic and self motivated Well organised with attention to detail High level of specific product knowledge Understanding of the requirements of operating within an FSA Authorised Company Experience: Experience within a customer service/sales environment Demonstrable delivery of success and working to targets Ideally 5 GCSE’s including English and Maths Wisewalk Resources is an equal opportunities employer. Our policy is to treat all job applicants and employees fairly and equally, regardless of their sex, trans-gender status, sexual orientation, religion or philosophical belief, marital status, civil partnership status, age or perceived age, race, colour, nationality, national origins, ethnic origin or disability. Our vacancies are open to all candidates and we welcome applications from all sections of the community. For more details please ask for a copy of our Equal Opportunities Policy. |
Country: |
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Rate: |
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Type: |
Permanent |
Contact: |
lynn.woodhouse@wisewalk.com |
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